IMPORTANT NOTICE
Ideal Horizon Benefits LLC d/b/a Solar Titan USA is currently under the control of the United States District Court for the Eastern District of Tennessee at Knoxville, TN. Richard Ray is the court appointed receiver with oversight responsibilities over the Company. He may be reached at [email protected] . He will provide regular updates to the Court as ordered and will provide public announcements via this website as directed by the Court. These reports may be viewed on the Court’s electronic case management system / Pacer. The Claim Adjudication process will not be completed until the court renders a judgment in the underlying case, and this will extend well into 2026. The currently scheduled trial begins September 22, 2026. At this time the Receiver cannot guarantee any result or discuss any potential relief to customers of Solar Titan.
If you are a Customer of Solar Titan USA then please read the Customer Complaint section below. If you have a production issue, please email [email protected] the last 12 months of utility bills. The receiver will review the information as part of your claim. If you are a Vendor/Supplier to Solar Titan USA and are owed money, please complete the Vendor Claim linked at the top of this page.
If you have any questions about the status of the case or with respect to your potential legal rights or remedies, you will need to retain the services of a lawyer. Neither the Receiver nor his attorney represent the interests of any Solar Titan customer, and cannot provide any legal advice.
If you are a Customer of Solar Titan USA then please read the Customer Complaint section below. If you have a production issue, please email [email protected] the last 12 months of utility bills. The receiver will review the information as part of your claim. If you are a Vendor/Supplier to Solar Titan USA and are owed money, please complete the Vendor Claim linked at the top of this page.
If you have any questions about the status of the case or with respect to your potential legal rights or remedies, you will need to retain the services of a lawyer. Neither the Receiver nor his attorney represent the interests of any Solar Titan customer, and cannot provide any legal advice.
SYSTEM SUPPORT
If you are experiencing a system part failure on your system, please reach out to a Certified Dealer in your area. They should will may be able
to service any warranty claims.
To locate a Certified Generac Dealer in your Area click here: Generac Power Systems | Dealer Locator
to service any warranty claims.
To locate a Certified Generac Dealer in your Area click here: Generac Power Systems | Dealer Locator
To locate a Certified SolarEdge Dealer in your Area click here: SolarEdge Support Resources Center for Solar System Owners
CONSUMER COMPLAINT
If you are a customer and wish to file a consumer complaint please go to the “ Customer Claim ” tab of this site and inform us of your complaint.
If you have already filed a complaint with either the Tennessee Consumer Affairs Division or the Kentucky Office of the Attorney General, you do not need to file another complaint through the “Customer Claim” tab of this site.
If you have already filed a complaint with either the Tennessee Consumer Affairs Division or the Kentucky Office of the Attorney General, you do not need to file another complaint through the “Customer Claim” tab of this site.